Any person or entity who interacts with the Site through the use of crawlers, robots, browsers, data mining or extraction tools, or other functionality, whether such functionality is installed or placed by such person or entity or a third party, is considered to be using the Site. If at any time you do not accept all of these Terms & Conditions, you must immediately stop using the Site. Certain areas within the Site may be governed by additional terms (“Additional Terms”). By using those areas of the Site, you agree to the Additional Terms. The Additional Terms are incorporated into these Terms & Conditions, and any reference to these Terms & Conditions includes the Additional Terms.
We collect two types of information: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes information you share with us, such as when you create an account on one of our websites. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business. We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.
You share information with us in various ways in our stores and online. For example, you share information when you:
Make an in-store or online purchase, or other transaction, with us;
Create an account with us;
Conduct a transaction or request a service where we collect information;
Request customer service or contact us; and
Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services.
This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services. We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud.
HOW IS THE INFORMATION USED
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources.
We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent. We will not share your personal information outside of our corporate family of companies, except in the following circumstances: Service Providers We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States.
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of our customers, our associates, or other persons. In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy. With Your Consent In any circumstance other than those described above, we will ask for your affirmative consent before we share your personal information outside of our corporate family of companies, and we also will not sell or rent your personal information.
You have choices about the various ways we collect, use, and share your personal information. We may send you marketing communications and you can tell us your marketing preferences by visiting the website. We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below. When we are sending marketing communications to you, we use the following standards: We use an opt-in standard for phone and text messages. We use an opt-in standard for sharing personal information with companies outside our corporate family of companies for their use in direct marketing, such as sending you promotions. Opt-in means we will only conduct the activity with your affirmative consent. We use an opt-out standard for email or for other communications, such as postal mail. Opt-out means we may contact you but will stop upon your request. You can update, at any time, your preferences about receiving marketing materials. Or you may contact the Privacy Office as described in the “Contact Us” section below. If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information.
ACCESSING YOUR INFORMATION
If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated. Contact us through one of the ways listed in the “Contact Us” section at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request or will provide an explanation of what actions we will be able to take with regard to the request.
HOW IS YOUR INFORMATION SECURED
We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information. Here are some examples of security measures we use to protect your personal information: Passwords are required to access your online account and help to protect your account information. Please keep this password confidential. Encryption technology, called Secure Sockets Layer (SSL), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL.
You may be required to register with KnollLandscapeDesign.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to KnollLandscapeDesign.com including those set forth in these Terms & Conditions, KnollLandscapeDesign.com reserves the right, in its sole discretion, to terminate your account.
LINKS TO THIRD-PARTY WEBSITES
The Site may contain links and interactive functionality interacting with the websites of third parties, including social sites, product manufacturers’ sites, and strategic partnership sites. KnollLandscapeDesign.com is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms or content of any such website. Before enabling any sharing functions of the Site to communicate with any such website or otherwise visiting any such website, KnollLandscapeDesign.com strongly recommends that you review and understand the terms and conditions, privacy policies, settings and information-sharing functions of each such third-party website. The links and interactive functionality for third-party sites on the Site do not constitute an endorsement by KnollLandscapeDesign.com of such third-party sites. Other sites may link to the Site with or without our authorization, and we may block any links to or from the Site. Your use of third-party websites and resources is at your own risk.
DISCLAIMERS OF WARRANTIES
KnollLandscapeDesign.com cannot and does not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks) or otherwise meet your requirements.
On the Site, we may display names, marks, products, advertisements or services of third parties, pop-up texts or links to third-party sites. If you decide to link to any such third-party sites, you do so entirely at your own risk.
If you have any concerns about KnollLandscapeDesign.com or your use of the Site, please contact us with a detailed description, and we will try to resolve it.
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